Frequently Asked Questions

The basics

How it works

Swipe is your new Personal Shopper! By swiping right or left on items during your style quiz, let your Personal Shopper get a sense of your unique style and send you curated recommandations. Then select your 5 favorites to try at home for 10 days (for free!), and buy only the ones you like!
Our Personal Shoppers come from varied background in fashion, retail and styling. They are trained to select items and styles based on fit, color, styling and the use of technology, such as artificial intelligence.
From the first time you’ll be taking your style quiz, to every renewal afterward, you’ll be able to reach out to your Personal Shopper via email to let her know the specifics of your next box. You can, for example, let her know of a wedding coming up, or a specific event that you need clothes for. You can also adjust the sizing with her and tell her more about your preferences for each box.
For sure! You can tell your Personal Shopper everything related to your sizing, including any type of clothes that you’re not comfortable with, or anything specific to your body that you’d like to hide or highlight.
Your Personal Shopper will send your 15 recommendations after you’ve taken your style quiz. You can then select your 5 favorites to try at home for 10 days (for free!).
It might take 1-3 days for your Personal Shopper to send her recommendations. You’ll receive an email once your recommendations are ready to be viewed.
Once your recommendations are ready, you’ll receive an email inviting you to log into your account in order to preview your 15 recommendations.
It is possible that your Personal Shopper will decide to take you outside of your comfort zone. We highly suggest that you give it a try, even though you might not be convinced at first. According to our clients, the best items they’ve purchased with us are usually ones that they didn’t like on the screen but fell in love with during the try-on period.
Indeed, we are! We use a mix of human touch and technology to make sure we’re really on point with the items we are recommending you.

Pricing

The only upfront cost will be the $20 Shopping Fee, charged every time you confirm an order. This cost includes free shipping and returns for your items, but also the time spent by your Personal Shopper on your recommendations. If you wish to keep some items, the $20 Shopping Free will be put toward the price of the clothes you keep, then reducing the amount you have to pay.
Since your Personal Shopper will dedicate a certain time to put in place your recommandations, the $20 Shopping Fee is not refundable.
You’ll be charged a $20 Shopping Fee when you confirm your order. Afterward, you’ll only be charged if you decide to purchase the items after you’ve enjoyed the 10 days try-before-you-buy period.
No worries! We have a 365-day return policy, on condition that all clothes must still be tagged and in their original condition.
You can choose to receive a new box every month, every two months or every season. You can change or cancel the frequency of your new boxes at any time directly in your profile.
You can order a maximum of 5 items per package.
Simply log into your account and click on “Complete checkout” to buy the items that you like. Remember to always complete your checkout online before your return date!
We charge US dollars for our US customers, and canadians dollars for our canadians customers.
Once you've completed the checkout process, and you've indicated which items you'd like to keep, we will charge those products directly via your specified payment method. If your box is not returned before your return date, then all of the items will be charged to your specified payment method.
Depending on the designer and brand, our clothes can vary from $15 to $259 for higher-end pieces. Pricing will be listed under each product, directly on the invoice you'll receive with your package.
Yes! You’ll receive an email reminder during your try-on period of 10 days, to make sure you don’t miss your return date deadline!
Yes! If you buy one or more items, your $20 Shopping Fee will be put toward the overall cost of your product(s).
We only ship one box at a time, per account. Before making any new orders, you must first complete your current purchase or return previous items.
Yes! We have a 365-day return policy, on condition that the clothes must be returned tagged and in their original condition.
Orders cannot be canceled once they’re confirmed and the $20 Shopping Fee is charged. However, returns are free, so you can simply return the items once you've received them.
There’s no penalty fee for late returns. If you return your box outside of the 10-day try-on period, we will assume you’re buying all the items included in your box and charge the whole package. The $20 deposit will be put toward items purchased. If you wish to return them later, we have a 365-day return policy, so no problemo!

shipping & returns

You have 10 days as of the date of the shipment to try everything on at home. You will not be billed for returned items as long as your return shipment is postmarked by 4:00 pm CST on your return date, and your checkout is completed in your account. Your return date can be found in your account and on the invoice received with your box.
Your return date can be found on the invoice placed in your box. It is also available in your account information, on our website.
Yes! Shipping and returns are free! We regularly use UPS, FedEx, and USPS for shipments throughout the US, and we use Canada Post for our shipments in Canada.
To avoid any charges, all items must be returned unworn, with all labels intact, and in their original condition. Any items worn before being returned will be charged to your account.
To return your package:

- Log into your account and select which pieces you’d like to purchase, and which you'd like to return.

- Rate the items received and complete the checkout process.

- Use the prepaid label found in your original delivery and return your clothes before your return date.

We are shipping from both our warehouses in Canada and in the US, in order for you to receive your package as fast as possible!
Simply log into your account and indicate which items you'd like to keep and which ones you'll be returning. Then give your items a rating to help us improve our service. That’s it!
You must complete the checkout process in your account before your return date, otherwise you’ll be charged for all of the items, even if your box is returned to us later.
No! We only need to receive the postmark with the date and hour that the package was handed to your shipping provider. You also need to complete the checkout process before your return date.
Whenever we send you a delivery, you'll receive a confirmation email including a tracking number. Your tracking number can also be found in your account details on our website.
We ship to all of the US states, excluding Hawaii and Alaska. We also ship throughout Canada.
International shipping is not available at this time.

account

Simply log into your account and edit your shipping and billing address information. Please note that you won’t be able to modify the shipping address for a delivery once it has been confirmed.
We accept all major credit cards (VISA, Mastercard, etc.). We do not accept prepaid cards, gift cards, or Paypal.
Simply log into your account and you'll be able to modify all payment information.

brands & designers

We’re partnered with over 200 established designers, including local brands. Take our style quiz to have the chance to discover new upcoming brands and more established ones that you already like.
Because we carry over 200 different designers, we don’t have size charts for each brand. The brands we're partnered with provide regular size charts, available in North America, meaning that a regular “small” size, for example, will also be a regular “small” size with us.
Most of our brands carry sizes ranging from 0 to 16 (XS to XXL).
Of course! You can tell your Personal Shopper anything you want during your style quiz, in order to make sure she is sending you the best possible recommandations, based on your specific sizing.

Ambassadors program

The Ambassadors Program is a chance to get cash reward for any recommended friend to Swipe. Upon acceptance in the Program, you'll receive a personal link and a promo code to invite your friends and colleagues to try Swipe at a $15 discount. Every time you refer someone, you get $25 cash reward!
Easy! When you're accepted in the Ambassadors Program, you'll be able to get access to your personal dashboard, where you'll have access to links, promo codes and different assets to promote Swipe in your circle of friends. Every time you refer someone, you'll receive $25 cash reward, deposit directly in your bank account!
Check out the page "Refer a friend" on our website, and you'll be able to apply to our Ambassadors Program.
Nope! You can use the $25 cash reward as many time as you refer someone!
Yes you can! Upon acceptance in the Ambassadors Program, you'll get an exclusive promo code giving $15 discount to every person you refer. It means $15 discount for them, and $25 cash reward for you!

Donations Program

Since we all know that the fashion industry is not the kindest to our planet, we’ve decided to allow our clients to send us back any items that they are not using anymore, including clothes, shoes or accessories.
With the items donated by our clients, Swipe will either discard them if they are in no condition, or sell them through different channels in order to give the profits to our charities partners.
You can simply insert any used items (clothes, shoes and accessories) inside your return shipping bag. You can send as many used items as you want, as long as the shipping bag closes!
Yes! You can use the same bag and return label to send us your used items.